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  • Mon 7:00AM - 5:30PM
    Tue 7:00AM - 5:30PM
  • Wed 7:00AM - 5:30PM
    Thu 7:00AM - 5:30PM
  • Fri 7:00AM - 5:30PM
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402-333-9999 | 1307 S 120th St

AUTO REPAIR & MAINTENANCE BLOG

AUTO REPAIR & MAINTENANCE BLOG, Omaha, NE

Maintaining your vehicle at home is a satisfying way to keep your motoring costs down. With the right knowledge and products even someone who isn't very mechanically inclined can take care of many of the smaller issues in everyday driving. Sometimes, however, car issues can be too specialized or complex for the average motorist to take care of by themselves and it becomes time to take your car to the pros. Below you'll find three major warning signs that you need to get to a mechanic ASAP, as well as some of the potential causes behind them.



Engine and Drivetrain Problems

Let's start at the beginning. If your car won't even turn over and start up, then the rest of the problems on this list won't come into play. The simplest cause of this issue is a dead battery, which you can remedy with jumper cables, and the instructions that come printed on their packaging. If jumping the car doesn't work, you may have a larger problem with your ignition system. It's advisable to take your car into the shop at this point because finding the root of the problem will likely involve removing a few parts from your engine. Whether it's dead spark plugs or electrical problems, it's better to have it dealt with by a professional. Likewise, engine surging where the revs rise and fall can mean a problem with your fuel injectors, which are fairly deep within your motor. It's unwise to drive around with a surging engine, as this burns more gas and can cause unintended acceleration. Drivetrain issues are another major issue requiring professional attention. Everybody fears the dreaded transmission repairs, so if certain gears won't engage or they shift at the wrong times you should definitely take your car to the qualified mechanics here at Jensen Service & Diagnostic.



Vibration While Driving

This issue can be caused by damaged drivetrain components, but can also stem from misaligned wheels or unbalanced or flat tires. If you feel any vibration or shuddering as you drive along, you should get to a mechanic as soon as you can. At its worst, this issue can lessen your control over the car, potentially causing accidents. This will also wear out your tires more quickly than if everything was straight and true. Unwanted vibrations put stress on important (and costly) components like suspension and brakes while decreasing gas mileage, so it's smart to take your car in as soon as these issues develop.



Poor Braking Performance

Your brakes are vital to keeping you safe on the road and should definitely be cared for by a professional, unless you're absolutely sure you know what you're doing. Common signs of issues with your car's braking system include squeaking or squealing when the brakes are applied, or the brakes feeling spongy and failing to slow your vehicle properly. Squealing brakes are caused by the brake pads wearing through the pad surface to the metal underneath. At this point the metal behind your brake pad is coming into contact with the brake rotor. This can be disastrous and produce unwanted heat, reduced stopping power, and cause you to have to buy new rotors as well as the relatively cheap pads. Spongey and weak brakes can mean there's a problem with your master cylinder, which converts the mechanical pressure of you pressing the pedal into hydraulic pressure to apply the brakes. In either case, it's best to have your brakes seen to by the professional mechanics here at Jensen Service & Diagnostic.



There are instances where car maintenance is simple and easy, but if you notice any of these issues developing, it's best to take your car in for a qualified mechanic's checkup so the problems can be remedied before they turn into much more serious issues. Jensen Service & Diagnostic has the tools and expertise to have you safely back on the road in no time at all.




What Our Customers Are Saying

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We moved down to Missouri almost 8 years ago but still come back to visit family. We used Jensen Service before we moved, due to their honesty and always being upfront (if something needed to be repaired but didn't need it right away they would tell you upfront) we still come back to them if we have an issue that can wait till we get here. We also trust them so much we send our daughter (that moved back here) to them for service because we know they will not take advantage of her since she has no working knowledge of vehicles. Thank you very much Dave and Mike for your past service and honesty!

, 06/02/2017

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Great guys and great service at a reasonable price!

, 07/24/2017

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Dave, Mike and their team of techs are friendly and knowledgeable. We appreciated their detail in the problem with my car and the necessary parts and service to fix it. Thank You! Definitely recommend those impeccable service and commitment to their customers!!

, 07/28/2017

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Been going here for years now. Superb customer service, honest, fair, trustworthy. Very knowledgeable and explanations are easily understandable. Highly recommend going here.

, 08/03/2017

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I have been coming to Mike and Dave for 18 years, and I have had wonderful customer service every single time! The guys are honest, hard-working, and extremely dependable. Thanks for everything!

, 08/11/2017

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Let me start off by saying, I am not the type to go out of my way and write a review period. But the experiences I have had with Jensen Service are outstanding and even enjoyable! I know...who says that about their mechanic right...? Finding a good, honest mechanic has been near impossible in my experience. And for those of you that are reading this review I am sure you have as many horror stories as I do... But the horror stories have come to an end. I have been taking my vehicles to Jensen Service for more than 3 years now and I will NEVER take my vehicle to another place. The whole experience from the beginning to end has been outstanding. You feel like family in a sense of the constant communication from Roger up front to the brothers Dave and Mike in back. I have had Jensen do extensive work such as: the whole front end of my truck replaced (I may or may not have drove up a retaining wall in an ice storm last winter:)), to an oil pressure switch installed, an even simple oil changes. The service and experiences have been TOP SHELF every time. So, save yourself the time it will take reading any other reviews or trying to find the right mechanic, because you wont find any place that compares to Jensen Service & Diagnostics.

, 10/18/2017

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Found Jensen based on some internet searches looking for any good reviews. Jensen seemed to get great reviews so I tried it out. Ultimately very impressed. They did a thorough look over the car. I told them what I thought was wrong. They checked and said it was all fine, just scheduled maintenance needed. They took the time to them show me what the scheduled maintenance would prevent using diagrams. I felt they wanted me to understand what they were recommending. They were accommodating and knowledgeable. I highly recommend them and particularly enjoyed that while I was waiting, I observed them interacting with customers by name who we're obviously long time customers. That is a good sign in my book.

, 11/04/2017

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Great place to take your car- they are the nicest and I trust the recommendations they make as they are honest about the work that needs to done.

, 01/29/2018

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Customer for over 20 years - I only rely on Jensen for my auto repair needs! The best in Omaha!!

, 02/09/2018

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Absolutely amazing service. I wouldn't ever consider taking my car anywhere else. The guys at Jensen are honest, straightforward and provide top quality service from the time you call in to book a repair until the time you pick up your car. Would highly recommend Jensen!!

, 02/19/2018

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Jensen Service & Diagnostic is the best in town. They are honest, reliable and only suggest what the vehicle needs. We wouldn't trust our vehicles with anyone else. Thank you for the decade+ of high quality, friendly service!

, 03/25/2018

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Amazing service! In all of my years of owning a vehicle have I ever had a service shop that explains things so well, thank you!!!

, 06/22/2018

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Our son's driver side window fell into the door. I called Jensen Service and Diagnostic and they gave me an estimate over the phone. I also called the Honda dealership where we bought the car for a second estimate. The prices were the same but the time frame in which they could fix it was not. Dave and Mike at Jensen Services found the part and fit my son in so he didn't have to drive around in the rain for 2 days. They were very professional and he was in and out of their shop within an hour. We will be back again. Thank you again for making a stressful situation for a very busy teenager manageable:)

, 06/09/2015

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I had a short in my car that kept draining the battery. They diagnosed and repaired the car in one day, and at a very reasonable price. I'm mad I put the repair off for so long! I can finally stop worrying about whether or not my car is going to start in the morning!

, 07/14/2015

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Due to a poorly installed battery by another service provider damage was done to belts and other areas of the our cars engine while driving down the interstate rendering it undriveable. Dave arranged for a quick (and courteous!) tow to their shop and quickly fixed the damage so that my son wouldn't be without a vehicle. We are new customers to Jensen Service but will definitely be return customers time and time again because of their EXCELLENT customer service and would highly recommend them to anyone. Thanks so much for your help and for turning a really bad situation into just a small inconvenience.

, 07/29/2015

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I recently found a screw in my tire and the dealer informed me they couldn't fix it because it was towards the outside of the tire. The dealer said I would have to replace the tire and the opposite tire so the tread would be the same level. I called Mike Jensen and not only was he able to repair it but saved us almost $600 by not having to buy new tires!! Thanks Jensen Service & Diagnostics!!

, 08/03/2015

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Having to take in our Durango. I have no worries about the repair because I know they will do what is needed and do an excellent job! No price gouging or unneeded repairs. My son has used them for probably 15 years and we have used them for 12 years. If you need your car repaired, this is the place to go!!

, 08/05/2015

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After having been to another mechanic twice with the problem on my car still not fixed and $500 later, a friend suggested Dave and Mike to me. They were able to fix the problem the first time plus guaranteed their work...this began a love relationship beginning about 20 years ago. Throughout the years "the boys" have always taken care of my vehicle plus the fleet of vehicles for which I was responsible at my employment. They always call with the diagnosis and the exact cost of the repair prior to the repair. I have not once been disappointed in the personal service provided by Mike, Dave and their staff of mechanics. My promise is you won't be disappointed in trusting your vehicle service to "the boys"...our family name for Jensen Service and Diagnostic.

, 08/25/2015

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They have the best service around. Customer service is important and these guys are always friendly. Whether it's calling the shop or speaking in person, they always keep you well informed of what is going on with your vehicle. It's great that they have technicians who are ASE certified because you know your car is being fixed by someone who cared enough to take the extra time to get certified. I would recommend them to anyone looking for fair and honest work done on their vehicle.

, 08/25/2015

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Jensen Service has provided service and repair work on my vehicles for several years. They always diagnose the problem and provide information as to what the repair is going to cost and explain why the repair is needed. If the needed repair is a safety issue, they stress the importance of doing the repair. They do not do unnecessary repairs. They are knowledgeable and do excellent work and use quality repair parts. I have never had to return my vehicle because of poor workmanship. I am very satisfied with their work and plan to continue to use them in the future.

, 08/27/2015

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Mike, Dave, and the staff at Jensen Service & Diagnostic are fantastic! I started taking my car to them two years ago, after another car repair shop wasn't able to provide the service I needed for my vehicle. The staff at Jensen Service & Diagnostic are honest, fair, and courteous. I am from a small town in Nebraska and the integrity and customer service that I receive from the staff at shop is the same I would receive in my hometown. I would recommend these guys to anyone and everyone!

, 08/30/2015

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Mike and Dave are the BEST!! They are extremely knowledgeable and very customer focused! They have serviced my cars for years, and I have always been pleased with their work. For my money, they are THE "go-to" guys whenever I need work done on my cars. I have highly recommended them to family and friends, and all of them have been pleased as well. NOTE: please do NOT confuse them with Jensen Tires. They are not affiliated with them in any way.

, 10/02/2015

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I ran into one of the owners of Jensen while working in his neighborhood with my service vehicle. Mike flagged me down and informed me that one of my tires was very low. He had me pull into his drive way so he could pump up my tires personally. That reality impressed me and motivates me to want to bring my personal vehicle to these guys. I was blown away

, 10/28/2015

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I would just like to thank the guys at Jensen Diagnostic for their continued fantastic service. Today we brought in my daughter's Audi that was consuming oil at an unusually high rate but not in an obvious way (like a leak we could see). We brought it in at 3 PM. Within an hour they had it diagnosed and called us for cost approval, sourced the part across town and completed the repair before the end of the day! The cherry on top was that it was for VERY reasonable price.

, 11/05/2015

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Mike and Dave have been amazing through out every experience my family has ever had with them. Collectively we've been going there for over 20 years and my dad never recommends anyone else. While I have now only personally worked with Mike he has been absolutely outstanding, going far above and beyond what is expected or required of him. They are truly fantastic to work with. Would highly recommend.

, 12/08/2015

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Mike, Dave and Roger have been servicing our cars for over 25 years. They do a great job of identifying a problem, giving an estimate and getting the work done quickly, efficiently and at a fair price. We absolutely trust them with the service and repair work of all of our cars. Thank you Jensen team!

, 01/19/2016

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Been going here for years. Very nice people, quick with diagnosing and letting you know how urgent some things are. Would definitely recommend to anyone and everyone.

, 01/20/2016

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These guys are the best in town, hands down. Consistent with me for over 15 years. Their knowledge and tech are the best. They solved/fixed an issue for me in 2 days that had me researching, asking all my friends and throwing parts at for two months. They're the best.

, 06/03/2016

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Most honest and knowledgeable place!! The only place I will bring my cars when I can't fix it myself.

, 06/17/2016

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Thank you to the Jensen Service and Diagnostic team for getting our car's air conditioning system back up and running. The arctic air is fantastic. Top notch service and professionalism, always.

, 06/22/2016

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I was aware my vehicle needed some work from a wheel incident and they were spot-on with the recommendations. Had some other general service suggestions but no hard sell or pushy. My job was quite the project but they had everything done within a couple of days not because of rushing but they know how to delegate the resources to get the job done. I appreciated their continued follow-up on the status and customer service in general. Very pleased with quality of work done and suggestions they had pertaining to my truck pulling a travel trailer.

, 08/31/2017

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Let me start off by saying, I am not the type to go out of my way and write a review period. But the experiences I have had with Jensen Service are outstanding and even enjoyable! I know...who says that about their mechanic right...? Finding a good, honest mechanic has been near impossible in my experience. And for those of you that are reading this review I am sure you have as many horror stories as I do... But the horror stories have come to an end. I have been taking my vehicles to Jensen Service for more than 3 years now and I will NEVER take my vehicle to another place. The whole experience from the beginning to end has been outstanding. You feel like family in a sense of the constant communication from Roger up front to the brothers Dave and Mike in back. I have had Jensen do extensive work such as: the whole front end of my truck replaced (I may or may not have drove up a retaining wall in an ice storm last winter:)), to an oil pressure switch installed, an even simple oil changes. The service and experiences have been TOP SHELF every time. So, save yourself the time it will take reading any other reviews or trying to find the right mechanic, because you wont find any place that compares to Jensen Service & Diagnostics.

, 10/18/2017

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If I could give Jensen Service & Diagnostic more than 5 stars I would. I don't usually write reviews, but in this case felt it was absolutely necessary. When I moved to Omaha 8 years ago I had a hard time finding a place to take my car where I didn't feel like I was constantly being up-sold and over-charged. I know nothing about cars, so it was hard for me to know if I was getting taken advantage of or not. I started taking my car here about a year and a half ago. I've had nothing but wonderful service. They are very informative, polite, and not pushy at all. They're always able to get my car in quick and they call me multiple times throughout the process to make sure I know what's going on at all times. As long as I live in Omaha, my husband and I will never take our vehicles to another place. Thank you Jensen!

, 12/08/2017

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I had a 2011 suburban with 110k miles that started making a concerning noise. I took it to a reputable shop that I trust. They gave me an estimate of $3000. Not for a second do I believe this other shop was pulling a fast one, but I believe they just didn't have an alternative solution. I got a second opinion from Jensen Service. OMG!!!! He knew exactly what the problem was and fixed it for $200 !!! Now, i cant promise they'll save you thousands on your first visit but they were extremely knowledgeable and now I'll be driving clear across town for all my auto necessities.

, 12/13/2017

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Top notch crew, great service and pricing, and full of absolute integrity. I won?t take my vehicles anywhere else.

, 03/13/2018

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These guys are always fair. They have worked on several cars of mine and I have never been disappointed. They are the only shop I will take my vehicles anymore.

, 07/18/2018

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After many bad experiences trying to find an auto shop with good & trust worthy mechanics, I was referred to Jensen Service & Diagnostic. I am happy to say, this business is everything I was looking for. I'll never take my car anywhere else.They're masters. They're professional & serious about their work. They're thorough. Example, when I take my (old) car in for an oil change, they really do check ALL, the fluids. And they give my car a thorough check up. And, to my relief, unlike other auto shops, they dont try to guilt me into unnecessary work. They're prices are reasonable. What a relief, I can finally take my car in to be worked on, with confidence that the mechanics are the best and totally honest! .

, 08/16/2018

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Got me in and out within an hour for an A/C recharge. Very knowledgeable and easy to work with.

, 01/11/2019

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I've been going here for years now. I really trust the technicians and they are very knowledgeable. Their prices are reasonable and they perform quality work. Thanks guys!

, 01/25/2019

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This is the only car service place I will go to in Omaha. They pride themselves on always being honest with their customers and have always provided me with very reliable advice and services. Their work is always high quality and their prices are fair. 5 stars!

, 04/17/2019

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They are honest and reasonable. They will not do work that is not necessary. This place is prompt. I have been taking my vehicles here for years. No bad experiences. Highly recommended

, 08/02/2019

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I have known Dave for years. No one else works on my vehicle because I trust no one else. I'm always told up front what might price will be and it's definitely always lower then the dealer. They use quality parts and have quality guys. I've never had a single problem with any issue that these guys have worked on ever again.

, 09/12/2019

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I have been taking my cars here since I was a teenager (20+ years and 12 cars) They are thorough at evaluating a car and charge a fair price. Additionally, they found an issue with my 1989 Pontiac that 3 other shops couldn?t figure out. One of the engine bolts was gone and when the engine revved the front half lifted up. Eventually the back bolt would have given way and the engine could have made contact or come through the hood. I have always been thankful they found that. Taking a possible new-to-me truck there tomorrow to make sure it is not a lemon.

, 09/16/2019

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Best alignment ever. My Toyota Tacoma practically drives itself. Well worth the money.

, 11/04/2019

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I have been using them for 20 years. Being a women, have never been lied too, always treated with respect! Never walked away feeling dissatisfied. Both my daughters go there now. No other way to put it, just good trustworthy people. Thank you

, 03/10/2020

  • ASE (Automotive Service Excellence)
  • ASE Master Technician
  • AutoWares - Auto Value - CSC
  • Call Us For Service: 402-333-9999