Working Hours
  • Mon 7:00AM - 5:30PM
    Tue 7:00AM - 5:30PM
  • Wed 7:00AM - 5:30PM
    Thu 7:00AM - 5:30PM
  • Fri 7:00AM - 5:30PM
    Sat Closed
  • Sun Closed
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402-333-9999 | 1307 S 120th St Omaha, NE 68144

CUSTOMER SURVEY

CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Jensen Service & Diagnostic is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Jensen Service & Diagnostic we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.


What Our Customers Are Saying

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Had a heater problem. Explained the problems I was having. Diagnosis was done verbally. The parts were ordered and onsite before I had the vehicle there that morning. Same day service. Excellent customer service. Recommend them with highest quality and affordable service. Well done.

, 01/08/2022

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I took my truck to Jensen because my truck wouldn't start so I got it towed there. These guys are super respectful and honest. The inertia switch was tripped for the fuel pump. 250 bucks later back on the road, very pleased.

, 12/29/2021

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First time customer. Recently had a couple issues with my 2006 Silverado. I had an idea of what the issues where. Roger and me talked about it a bit. The techs put it on the rack and did pressure tests for the other issues. They fixed them. Didn't just throw parts at the issue. No crazy diagnostic fees. Straight forward, good service. I'll be back.

, 12/13/2021

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Everyone there was extremely helpful. The pricing was fair and clearly explained.

, 12/09/2021

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Phenomenal. We were traveling through Omaha when our alternator went out on our Suburban. The owners Mike amd Dave went out of their way to provide same day emergency service and even went the extra mile proving a ride back to my hotel. As a business owner myself, I know how difficult it can be to provide excellence and these guys nailed it.

, 09/30/2021

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I just can't say enough good things about Dave and Mike Jensen and their amazing team. A true generational family business with decades of experience (and we've been taking our cars there for a couple of those decades!), these guys are always honest and incredibly thorough. On one occasion, they researched the repair they were doing on my Buick and discovered an old service alert that meant I could possibly get reimbursed for some of the repair. They helped me submit the paperwork and remained available throughout the process until my refund was successfully processed. They didn't have to do that, I already paid them. But that's the kind of personal service and attentiveness you get from them. Highly recommend!

, 09/14/2021

  • ASE (Automotive Service Excellence)
  • ASE Master Technician
  • Auto Value - CSC
  • Call Us For Service: 402-333-9999