Working Hours
  • Mon 7:00AM - 5:30PM
    Tue 7:00AM - 5:30PM
  • Wed 7:00AM - 5:30PM
    Thu 7:00AM - 5:30PM
  • Fri 7:00AM - 5:30PM
    Sat Closed
  • Sun Closed
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402-333-9999 | 1307 S 120th St Omaha, NE 68144

CUSTOMER SERVICE

CUSTOMER SERVICE

At Jensen Service & Diagnostic, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Jensen Service & Diagnostic. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Jensen Service & Diagnostic, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.


Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Jensen Service & Diagnostic focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.


Extra Mile

At Jensen Service & Diagnostic, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1956, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!


To learn more about the services we offer for your vehicle, call us at 402-333-9999 or email us.



What Our Customers Are Saying

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I had a big problem with my BMW's timing chain and variable drive system, and Jensen Service & Diagnostic was able to work with my extended warranty company, keep me apprised of repair status, and complete some very difficult disassembly, reassembly and testing. Hats off to Jensen Service & Diagnostic for their professional and personable approach, they are very trustworthy and a pleasure to work with.

, 03/26/2021

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Jensen Service & Diagnostic is very trustworthy. Our 2011 Toyota Corolla was leaking oil. The dealership said it would cost $2,142 to repair. We sought a second opinion from Jensen Diagnostic. They said it was a minor repair....basically it just needed an oil change for $37. It was completed the same day and hasn't leaked oil since. Jensen Service & Diagnostic saved us more than $2,000! We are very grateful.

, 02/17/2021

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We were recommended by a different mechanic to visit Jensen Service for a big electrical problem our car was having. I am so glad we had them look into it because they were able to find the problem within the day and had it fixed and running like new again that same week. Prices are fair as well! Would recommend these friendly guys and we plan to use them again in the future for any vehicle repairs. It's a huge relief finding a mechanic you can trust! Thank you Jensen Service!

, 12/23/2020

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Never have any problems with these guys. Van always gets fixed right and in a timely manner. I appreciate that.

, 10/07/2020

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Our family has used Jensen Service & Diagnostic for several years on our Honda Accords and our Duramax equipped pickup with zero come-backs. I drive my vehicles up to 1200 miles a week for work. I'm always confident in their work when I hit the road after each appointment. They also treat my wife and children with respect when they bring their cars in for work. If you're looking for professionally performed repairs and maintenance in a clean, comfortable environment this family-owned business is worth checking out.

, 09/07/2020

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I have to give the guys a Jensen a giant shout out. My dealer told me my car required a brake job and quoted me $1900. I thought this sounded steep so declined and took the car over to Jensen to get it repaired, knowing it would be less and the job would be done right. To my surprise I receive a call and they told me my car did not required repair for a least another 15,000 miles. Jensen, thank you for your honesty. I will be back in 15,000 miles!

, 08/15/2020

  • ASE (Automotive Service Excellence)
  • ASE Master Technician
  • Auto Value - CSC
  • Call Us For Service: 402-333-9999