Working Hours
  • Mon 7:00AM - 5:30PM
    Tue 7:00AM - 5:30PM
  • Wed 7:00AM - 5:30PM
    Thu 7:00AM - 5:30PM
  • Fri 7:00AM - 5:30PM
    Sat Closed
  • Sun Closed
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402-333-9999 | 1307 S 120th St Omaha, NE 68144

CUSTOMER SERVICE

CUSTOMER SERVICE

At Jensen Service & Diagnostic, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Jensen Service & Diagnostic. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Jensen Service & Diagnostic, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.


Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Jensen Service & Diagnostic focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.


Extra Mile

At Jensen Service & Diagnostic, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1956, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!


To learn more about the services we offer for your vehicle, call us at 402-333-9999 or email us.


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What Our Customers Are Saying

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Had a heater problem. Explained the problems I was having. Diagnosis was done verbally. The parts were ordered and onsite before I had the vehicle there that morning. Same day service. Excellent customer service. Recommend them with highest quality and affordable service. Well done.

, 01/08/2022

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I took my truck to Jensen because my truck wouldn't start so I got it towed there. These guys are super respectful and honest. The inertia switch was tripped for the fuel pump. 250 bucks later back on the road, very pleased.

, 12/29/2021

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First time customer. Recently had a couple issues with my 2006 Silverado. I had an idea of what the issues where. Roger and me talked about it a bit. The techs put it on the rack and did pressure tests for the other issues. They fixed them. Didn't just throw parts at the issue. No crazy diagnostic fees. Straight forward, good service. I'll be back.

, 12/13/2021

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Everyone there was extremely helpful. The pricing was fair and clearly explained.

, 12/09/2021

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Phenomenal. We were traveling through Omaha when our alternator went out on our Suburban. The owners Mike amd Dave went out of their way to provide same day emergency service and even went the extra mile proving a ride back to my hotel. As a business owner myself, I know how difficult it can be to provide excellence and these guys nailed it.

, 09/30/2021

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I just can't say enough good things about Dave and Mike Jensen and their amazing team. A true generational family business with decades of experience (and we've been taking our cars there for a couple of those decades!), these guys are always honest and incredibly thorough. On one occasion, they researched the repair they were doing on my Buick and discovered an old service alert that meant I could possibly get reimbursed for some of the repair. They helped me submit the paperwork and remained available throughout the process until my refund was successfully processed. They didn't have to do that, I already paid them. But that's the kind of personal service and attentiveness you get from them. Highly recommend!

, 09/14/2021

  • ASE (Automotive Service Excellence)
  • ASE Master Technician
  • Auto Value - CSC
  • Call Us For Service: 402-333-9999